Opportunities to incorporate simulations and games into this lesson abound. The environmental services staff currently engages in active scripting to perform their tasks. The addition of role playing poses a comfortable occasion to enhance existing skills and build new bridges to success.
Slide number seven provides a brief glimpse into how role playing may emerge and demonstrates how each slide may follow its lead. The task remains simple and should not become encumbered by a complicated simulation game. Role playing and interactive communication between the learners provides a realistic and positive outlet for housekeepers to combine experience, attained knowledge, and personality. Lighthearted collaboration encouraged by the design team or facilitator moves the lesson to another level.
By thinking out of the box, there exists on chance to incorporate a simulation game into the program. Slide number 11 addresses the topic of “staging.” In other words, staging refers to aligning the room after cleaning to demonstrate organization. The lesson could include a simulation game which housekeeping associates would move virtual objects around the screen to their proper positions. This hands-on computer simulation game blends real-life objects with animated scenarios.
Third-party providers feed HCAHPS statistics to housekeeping management on a weekly basis. Although the swings on a weekly basis are too dramatic to incorporate into a game, monthly statistic totals could possible serve as the foundation for an inter-unit competition. Various sections of the hospital compete against each other for superiority—or greatest improvement. Online tracking and synchronous reporting makes this completion possible.
Simulations and games do not play an essential role in the success of Improving Patient Satisfaction; however, they provide a chance to improve process retention and enhance housekeeper training. The level of implementation depends upon the desire to create a second edition of the program.
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