What is Improving Patient Satisfaction about?

     Improving Patient Satisfaction (IPS) blog presents an 11 part lesson for current environmental service employees engaged in work at a health care facility.  The students already completed training in their field and currently hold a cleaning position that interacts with the patient population.  A brief series of self-generated critiques follow the lesson.  These three critiques analyze e-learning principles, critical thinking skills, research-based guidelines, and the roles of simulations or games.